PROCESS FLOW TO PURCHASE THE PRODUCT AND SERVICES- END TO END

FLIPKART GROCERY’S services for the customers are through the website. Customer can come over there, select the article, place it in cart (In conditions- if outside Moradabad, weight above 50 kgs, any medical concern particularly for the natural products- it is essential for the customer to kindly contact once on 9690000275 or else on 8057222122), proceed with the payment and track over the status. If, order is taken through whatsapp, send the list of the articles, proceed with the payment through the medium of the UPI, order status will be updated accordingly.

The process which FLIPKART GROCERY follows is- as soon as the order gets confirm, the team members go and hunt for the stuff in the market. (FLIPKART GROCERY does not have any store nor does it stock up the articles). FLIPKART GROCERY put in all the best possible efforts to find the same ordered product (if not available puts in the best available alternate, which is elaborated more in the Disclaimer). Articles are collected, packed at the operating centre (with full vigilance) and then finally proceeds for the delivery.

1. RECEIVING and SIGNATURE

Customers are requested to be attentive at the time of delivery, while receiving the order, the status will be updated from the team in this concern customers are indeed requested to kindly leave a whatsapp text over 9690000275 or else 8057222122 mentioning the Name (By which Invoice Is Created), and then received (in order to get cross- confirmation). Along with this, customer is requested to sign a copy of the Invoice (Hard Copy) at the time of receiving the order.

2. COLLECTION

At the time of delivery, before dispatching customer will be contacted on the number provided (kindly mention the correct number), customer is requested to guide the rider the right direction (with appropriate location and the landmarks- if possible sharing CURRENT LOCATION will be much helpful (it will be kept confidential).

Once, the customer is contacted before dispatching the order then it is customer’s duty to be attentive and answer every call of the rider (to avoid any disturbance while delivering) and guide the direction with enough wise mind and proper attitude.

In case, the rider is not guided properly by the customer, the rider will own the permission from the department to leave the order at the nearest place (either any shop or someone nearby etc), whose details will be provided to the customer through text (from where to collect the order). After reaching the location (while searching rider has the right to leave the premises after 10 minutes- if the exact location is not found).

In case, the customer delays in receiving the order (once the rider reaches the location), the rider will wait for 10 minutes and if, there is no response then He/She will leave a card (mentioning the details of the order, not the order) and will depart from the location.

3. PROBLEMS WITH DELIVERY

If the customer faces any of the issue with delivery, customer is requested to kindly contact on 9690000275 or else 8057222122 as soon as possible.

If the rider is unable to deliver the order, and such failure is because of the customer which will be at fault, and the order is not collected from the rider within the relevant time limit, FLIPKART GROCERY may agree to arrange the Re- Delivery of the order; however FLIPKART GROCERY reserves the right to charge the customer for the actual cost of re-delivery as per the initial delivery. Customer will be requested to pay the amount of re-delivery through the medium of UPI before dispatching it again.

Collecting time of the order again will be valid for next 24 hours. FLIPKART GROCERY will not unbox the order and will not be responsible for the articles inside (particularly for Fruits and Vegetables). Customer will be handed over the same order (box) which was gone for delivery at the initial time.

If the order is not collected on time (validation for next 24 hours, also expires), order will be automatically cancelled and no customer will own the right to ask for the refund. FLIPKART GROCERY will not entertain any refund in this concern particularly.

For instance, the indicative list of the situations where failure to deliver will be customer’s fault is set out below:

Customer provides the wrong address for delivery.

There seems to be a mistake in the address for delivery which was mentioned in the invoice.

The address for delivery is not appropriate and not reasonably accessible.

The address for delivery cannot safely be accessed by the rider.

If, in mentioned invoice- the person’s name on receipt is not required, there is no easy and secure means of leaving the order at the address for delivery and if there is no person available to accept the delivery.

If, in mentioned invoice- the person’s name is required, there is no person available at the given address for delivery to accept delivery and provide a signature.

If, the order is not collected by the customer within 10 minutes.

If, the rider is not guided properly.

If, the phone calls are not answered.